Our Policy

The Plant Shop Delivery, Cancellation & Refund Policy

At The Plant Shop, we make absolute sure to hand-pick the most beautiful, fresh and flourishing plant from the nurseries and deliver it in perfect condition to each and everyone of our clients.

However, we are offering the following policies to guarantee customer satisfaction:

1. Each plant and pot must be checked upon shipment receipt, while the delivery associate is still present. Once the delivery associate leaves, the order can’t be replaced and the paid amount can’t be refunded.

2. Orders above 5k must be confirmed by full amount payment via credit card or bank transfer.

3. Delivery around Cairo and Giza is within 3-5 days.

4. Order cancellation is within 48 hours from order confirmation, after 48 hours the order will be in the shipment phase and can’t be cancelled.

Incase our client is not satisfied with the plant, we offer a replacement or refund under the following conditions:

1. Complaints regarding the quality or health of the plant must be made within 2 weeks of receiving the order. Complaints made after this time frame will not be eligible for a refund or replacement.

2. To request a refund or replacement, you must provide a valid proof of purchase.
3. The plant and pot must be in the same condition as it was at the time of delivery. Any damage caused post-delivery will not be covered under this policy.
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Please be advised that the evidence of poor quality or health of the plant will be checked by The Plant Shop planting experts, and they will decide regarding the refund or replacement and we reserve the right to refuse a refund or replacement if the above conditions are not met.

Thank you for choosing The Plant Shop.